Extra Information

  • Disabled
  • Conference
  • Safe & Secure Payment
  • Free Parking
  • Parking Facilities
  • Restaurant
  • Bar
  • Laundry
  • Family Rooms
  • City Centre
  • Ironing Service
  • Internet Services
  • Wifi
  • Wedding Functions
  • Walking Holidays

Cancellation policy

If cancelled or modified up to 2 days before the date of arrival, no fee will be charged.

If cancelled or modified later or in case of no-show, 100 percent of the first night will be charged.

General Policy

Cancellation Policy:There will be fee cancellation charge if a booking is cancelled before 10:00 hotel local time, 1 day before your date of arrival. If the booking is cancelled later, or in the case of a no-show, the first night will be charged.Internet:WiFi is available in the hotel rooms and is free of charge.Payment Policy:The guest will be charged for the first night's 1 day before prior arrival and the full payment will be processed on the day of arrival verified by chip and pin by the customers.Pets:Pets are not allowed.Children:All children are welcome in our family suite and double ensuite accompanied in existing bed.Visitors are not permitted in the guest room.Identification:Proof of ID (Driving license or Passport) is required by the guest for check in together with a credit or debit card. Deposit:Customer required to pay £80 cash deposit for damages and get a refund at the time of check out followed by room inspection.Smoking:We are a NON SMOKING hotel.Should it be found that you or your guests have smoked in your room, a £100 cleaning fee will be added to your stay using your credit or debit card in addition to costs such as, but not limited to, deep cleaning and burn repairs. Smoking out of hotel windows is classed as smoking in the premises. In line with the new non-smoking regulations, we have the right to ask any Customer who is found smoking on the hotel’s premises to leave the hotel. Car parking:The Globe Hotel and the Star Anglia Hotel will not be held responsible for any damage or loss from vehicles parked in the car park.Guests park at their own risk.Room service:I agree if I forgo daily housekeeping service the hotel may enter my room weekly for cleaning, inspection and maintenance.Please sign above to acknowledge and accept the terms and conditions.Please provide your email address if you would like to receive special offers.

Cancellation for Exceptional Condition

It's strongly advised to the customers for exceptional case such as accidents, death, severe medical condition must be reported to the hotel within 24 hours of arrival date. Failure to report of no-show in case of emergency can not be considered at any cost.

The dispute and exceptional free cancellation policy request can only be dealt by email to, Info@starangliahotel.co.uk.

This policy does not give 100% guarantee of refund and it's management decision.